Complaints

We hope you are satisfied with our service and products. If this has not met your expectations, please contact us. You can be assured that we will do our best to satisfy you.

You can contact us via klantenservice@babylatte.nl, or through the contact form.

If this does not lead to a solution to your satisfaction, it is possible to register a dispute for mediation via WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.

Since February 15, 2016, it has also been possible for consumers in the EU to submit complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to submit your complaint via the European Union platform.

For our complete complaints policy, please refer to the general terms and conditions.